Refund policy

Shipping Policy

We process and ship most orders within 1-7 business days. You'll receive a tracking number via email once your order ships. The shipping time is selected by the customer at checkout and is added to the processing time mentioned above! 

Pre-Order items will have a longer processing time. Please refer to individual pre-order item pages for processing times. 

All orders are shipped via USPS including international orders! Currently we do not ship to any countries in the European Union. 

International packages have an estimated 10-14 day delivery time after being shipped.

We are not held responsible for any packages lost/damaged/or stolen. Once we drop off the package with the delivery service, it is out of our hands. Please contact USPS with any lost/damaged/or stolen package concerns.

 

Return/Exchange Policy

We want you to be completely satisfied with your purchase. Any order concerns please reach out within (3) days of delivery. 

Due to the limited quantities of our products we can not guarantee inventory for an exchange. We highly recommend referencing our size guides on individual product pages before purchasing. 

If we made a mistake or your order arrives damaged please let us know within (3) days of delivery so we can do our best to correct the situation! After three (3) days, your order will be ineligible for a return or replacement. 

ALL INTERNATIONAL ORDERS ARE FINAL SALE AND CAN NOT BE RETURNED OR EXCHANGED!

How to Return an Item

  1. Contact us at mortalstatesupply@gmail.com to initiate a return
  2. Pack the item securely in its original packaging
  3. Ship it back to us using a trackable shipping method. Return shipping fees are your responsibility.
  4. Once we receive and inspect the item, we'll process your refund. Original shipping fees are non-refundable.

Return Requirements

  • Items must be unused, unwashed, and in original condition
  • Original tags and packaging must be included
  • Customer is responsible for return shipping costs

If you have any questions about shipping or returns, please don't hesitate to contact us!